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ASUS Chromebook FAQ

ASUS Chromebook FAQ

  1. Do students have to take a Chromebook?
    • While it is not required that the students take the Chromebook it is in their best interest since most (if not all) teachers will be utilizing these devices for classroom work as well as homework.  Students are welcome to use their own personal devices if they wish and they can be connected to the school’s guest wireless network.
      NOTE: Students should be made aware that if they choose to use their own devices that the Computer Services Department cannot fix hardware or software issues for them since these devices are not owned by the Pemberton Township School District.
  2. What is ChromeOS?
    • ChromeOS is an operating system designed by Google to be completely “cloud-based”. What this means is that while there is a physical computer in the hands of the individual user all data is stored in the Google Drive system which is accessible by any computer device connected to the internet.
    • A Chromebook has a minimal amount of storage space which can store data should the device be disconnected from the internet. Once the device is re-connected to the internet any "NEW" data will be synchronized with the data on the users Google Drive.
    • Being a “cloud-based” device is extremely useful because it means that if a specific device experiences any type of failure an individual user can still have access to all of their previous data without losing anything simply by logging into a different Chromebook.
  3. What special features are available with the ASUS Chromebooks assigned to students and staff?
    • Each Chromebook is what is known as a “2-in-1 device” which means it can function as either a laptop with a fully functioning keyboard and trackpad or it can be used as a tablet by “folding” the keyboard back behind the screen.
    • In the tablet position, the device can be used by interacting with the touch screen with either a finger or with a stylus (styluses are not provided to staff or students).
    • Each Chromebook can be remotely monitored/tracked by administration but ONLY in the event, there is sufficient evidence that:
      • A device has been lost/stolen
      • A student is in danger of inflicting self-harm or harm to others
      • A device is being used in a way that violates the Student Acceptable Use Policies.
    • Each Chromebook has a camera integrated into the display (directly in the top center).
      • This camera can be used to facilitate 2-way video conferencing (like Skype or Google Duo)
      • This camera is ONLY on the display side so photos/videos could be taken but it will take some practice.
        NOTE: This camera cannot (and will not) be accessed remotely by anyone.
  4. How do students sign-in to a Chromebook?
    • To sign-in to a Chromebook, students must enter their email address, <studentID>@pemb.org, as their username.
    • Their password will be their normal password that they use when they login to any Windows computer (like the library or computer labs).
  5. Can the students use their assigned device outside of school?
    • Yes, students are allowed to take the devices outside of school and are encouraged to do so.
    • As long as there is an available WiFi network students can connect to the internet and access any files that are stored on their Google Drive.
      NOTE: If students do not have internet access at home their parents can contact Comcast to apply for low-cost internet access for just $9.95 per month if they qualify.  Visit http://www.internetessestials.com or call Comcast at 1-855-846-8376
  6. What should the student do if their Chromebook is "frozen"?
    • This is a common occurrence with the Chromebooks that does not happen very often. If it does occur do the following to "un-freeze" it:
      • Press and hold the power button on the left-hand side of the Chromebook until the device shuts off. **This is the small button located between the volume control and the headphone jack
        NOTE: The power button needs to be held in until the device powers off. This usually takes between 10-30 seconds.
      • Once the device is powered off close the lid
      • Open the lid to the device and it will power back up
  7. Some students may not want to take their assigned device home.  Can they keep their assigned device in a teacher’s classroom at school?
    • This practice should be discouraged by all teachers as this puts the responsibility on the teacher for the device’s safety.
    • Our 1:1 device program is not only a technology program but also a chance to teach a lesson in responsibility.
      • Students who leave their devices in the care of someone else are not taking responsibility for their assigned device and missing out on an important lesson.
      • Additionally having the device stored in a teacher’s classroom means that the student does not have access to this useful tool for their homework assignments.
    • In the past students who have done this have “forgotten” where they left the device and they ended up having to pay for its replacement.
    • Please encourage students to take responsibility for their assigned device and not leave it in someone else’s care.
  8. Can students install their own software?
    • Chromebooks are very similar to cell phones and there are numerous apps available to assist them with their coursework.  On each Chromebook, the basics are installed for word processing, spreadsheets, and presentations.
    • There are two options for obtaining apps for the Chromebook.
      • One is the Chrome Web Store where there is a section titled “Pemberton Township Schools”, where there is a list of approved ChromeOS apps available for students to download and install.
      • Chromebooks can also run Android Apps so the other option is the Google Play Store which also contains district approved Android applications which students can install on their own as well.
    • If a student wants an app which is not available in the Chrome Web Store or Google Play Store they need to ask their teacher to request that app be approved.
      • The request will go to Computer Services where the app will be reviewed.
      • If the app is deemed appropriate for student academic use it will be made available in the Chrome Web Store or Google Play Store.
  9. How often should the device be charged?
    • Students should charge their device every night just as they would their cell phone.
    • The ASUS Chromebooks have a very resilient battery and can go for extended periods of time before being completely discharged.
    • If the device is charged to 100% it should last a day and a half to two days without needing to be recharged
  10. Can a USB Flash Drive be connected to the Chromebook?
    • The use of USB Flash Drives is possible but not entirely necessary. Anything done in Google saves automatically to the student's Google Drive and can be shared digitally without the use of a Flash Drive.
    • If a student needs to connect a USB Flash Drive a special adapter will be needed in order for this to occur.
      • Student Chromebooks have 2 USB ports, which are USB-C. USB-C refers to the type of connection, which is the new standard for most computing devices. The USB-C ports on the student Chromebook are used for charging the device but can also be used to access other USB type devices (i.e. Flash Drives, Printers, etc.).
      • An adapter must be used to "convert" the USB-C port to a standard USB-A connection.
      • The tech department does not have these types of converters available so if a student requires one they would need to purchase one on their own
  11. Can students print from their Chromebook?
    • Yes, printing is possible. If a student wishes to print to a printer at home they will need a special adapter to connect a USB-C to a standard USB-A cable. Again, Tech Services do not have these adapters available so if one is required the student will have to acquire it themselves.
    • The use of Chromebooks makes it possible to go "paperless" where printouts are not required.
      • If a student needs to print at school the suggestion is to login to a computer in the Library or Computer Lab and print from there. Since there are numerous printers within the HS there would be no way Tech Services could configure all of them for student Chromebooks.
  12. What should a student do if they have an issue with their assigned device?
    • The Computer Services Office (RM242) always has someone available to offer assistance throughout the school day.
    • Students should obtain a pass to come to Computer Services from their teacher, between class blocks or during their lunch.
    • If none of the techs are available in Computer Services most likely it is because there is a technology emergency or there is a meeting they are required to attend.
      • On this rare occasion students should speak to the Computer Services Secretary, Mrs. Garwood, she will document what the student needs help with and upon their return one of the techs will be informed.
  13. What happens if a student loses their assigned device or it is stolen?
    • If a student loses their assigned device they need to do the following:
      • The student should immediately inform Computer Services in RM242 so that they can start the GPS tracking process.
      • The student will immediately be issued a replacement device and their AP will be informed
      • The student MUST fill out a “Lost Property Report” with their AP Office.
      • After informing Computer Services the student should backtrack through all of the classes to see if they left their device behind.
    • If at any time the device is found the student should immediately return their loaner device to computer services and let their AP know so that the search can be called off.
    • If the device is unable to be recovered the loaner device will become the student's assigned device.
      NOTE: The student may be liable for a prorated value of the lost device, this decision will be left up to the student's AP on a case by case basis.
  14. What happens if a student breaks their assigned device?
    • If the student damages their assigned device in any way that makes it unusable the following will occur:.
      • The student will be asked to make a statement as to how the damage occurred.
      • They will be issued a replacement and their AP will be informed.
        NOTE: Our Chromebooks have a warranty but action has to be taken immediately to get repairs completed as the warranty is for a limited time. The student MUST report damage ASAP to Tech Services so repairs can be done immediately.
        NOTE2: The student may be liable for a prorated value of the damaged device, this decision will be left up to the student’s AP on a case by case basis.
  15. What happens if a student loses or breaks the charger for their assigned device?
    • If the student loses or damages the charger for their assigned device, they will be issued a new one and their AP will be informed.
      NOTE: The student may be liable for the value of the lost/damaged charger, this decision will be left up to the student’s AP on a case by case basis.
  16. What should a student do if they transfer out of district?
    • If a student transfers out of the district or is "signed out" of school, it is their responsibility to turn in their assigned device just like they would for any assigned textbooks or school-owned equipment.
    • The following items are to be returned to RM242 (Computer Services) upon the student leaving the district:
      • 1-ASUS Chromebook C302C
      • 1-ASUS 45W USB-C Charger
      • 1-Belkin carrying sleeve
        Failure to return any of the above items may result in the student being required to pay for those items. Payment will be based on standard depreciation of the items not returned.
    • It is important that every effort is made by the student to turn in their assigned device before leaving on their final day in the district.
      • Should the student fail to turn in their assigned device the Counseling Center will attempt to make contact with the student's family at the last known contact phone number to make arrangements to have the device returned to the school.
      • If the Counseling Center is unable to make contact with the student's family and make arrangements to have the device returned the device may be reported to the local authorities as stolen property.
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  • 06-Sep-2019
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